TRACK & TRACE
You can track your shipment using our website or one of our online portals. Usually your merchant or online shop sends you a link to track your shipment.
You can track your shipment using our website or one of our online portals. Usually your merchant or online shop sends you a link to track your shipment.
A tracking number or ID is a combination of numbers and/or letters that uniquely identifies your shipment. The ID length may vary from 10 to 39 characters.
In general, the merchant or online shop is able to provide the tracking number or ID. If you have ordered a product from an online shop, the confirmation email or shipment notification often contains the tracking number or ID.
If not, please contact your merchant or online shop.
Please note that not all shipments have tracking numbers/IDs.
TCS provides the shipment tracking status From the moment the shipment is picked up, till the moment it is delivered.
‘Courier out for Delivery’ means that your shipment is en route to be delivered on the day.
Shipment movement information is captured each time a tracking label is scanned by TCS staff during transit. Common scans include:
• Shipped From
• Shipped To
• Shipment Date
• Shipment Note
• Tracking Information
You should see tracking events within 24-48 hours after you have received the confirmation by your merchant or online shop. The reason it takes time to see tracking events is because the first event is created once the shipment is handed to us, i.e. once the shipment has departed the fulfillment center of your merchant or online shop.
To find out if your shipment has been delivered, who signed for it and other tracking information just type in your GFL consignment number on the Track and Trace page.
For most shipments, we provide only milestone tracking which means it may take some time before a new tracking event is displayed. Your package continues to travel to its destination despite the time between the tracking events. Depending on the destination, it could also take time to arrive in the destination country due to the distance and transit time of the selected service.
Your shipment might also be delayed. Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop. The merchant or online shop as our contract partner can start an investigation for lost items.
Please also note that some packages only have limited tracking events in the country of origin and no tracking events in the destination country.
For most shipments, we provide only milestone tracking which means it may take some time before a new tracking event is displayed. Your package continues to travel to its destination despite the time between the tracking events. Depending on the destination, it could also take time to arrive in the destination country due to the distance and transit time of the selected service.
Your shipment might also be delayed. Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop. The merchant or online shop as our contract partner can start an investigation for lost items.
Please also note that some packages only have limited tracking events in the country of origin and no tracking events in the destination country.
DELIVERY
In that case, the courier will automatically attempt to deliver the shipment the next business day before 5pm. After two failed attempts, the package is held at the local agent office until the disposal arrangements are made.
We partner with 220 postal providers around the world, which deliver shipments on your behalf.
Our Transit Times provides information on all the destinations we can ship to from your location. When you book online or use our shipping tools, we will verify whether we can ship to the required destination.
When a consignee is not available at the given address, when possible our courier hands the shipment to the consignee’s representative present at the address and gets a signature proof of delivery. When no one is available at the given address, our courier leaves a message for the consignee. After establishing contact with the consignee, the following day our courier makes another attempt to deliver the shipment. However, certain sensitive shipments governed by regulations can only be received either by the consignee or their blood relative, at the provided address.
Once your shipment has been handed over to us by the merchant or online shop, delivery is based on the service selected. The merchant or online shop usually indicates the delivery time on its website.
Please keep in mind that delivery times can vary depending on the product/service chosen and origin/destination relation; from 2-3 days for neighboring countries and up to 20 days for countries with long distances.
Please also keep in mind that – depending on the product/service chosen – the shipment will normally be handed over to the respective local postal company in your country for final delivery to you.
Please keep in mind that usual delivery times can vary depending on the product /service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. The merchant or online shop usually indicates the expected delivery time on its website.
If your shipment exceeds the expected delivery time, your shipment unfortunately is delayed. We sincerely apologize for any inconvenience a delay may cause. Delivery delays can be caused by e.g. weather events, customs or strikes. In case your shipment has not arrived within 10 days after the expected delivery time, please contact your merchant or online shop. The merchant or online shop, as our contract partner, can start an investigation for lost items.
If you have not received your shipment, please contact either your merchant or online shop.
Unfortunately, it is not possible to change the address once the shipment has been dispatched.
Unfortunately, it is not possible to change the delivery day or delivery time once the shipment has been dispatched.
The status ‘Returned to Shipper’ in the tracking summary means that the shipment was returned to the original shipper. Possible reasons for return include but are not limited to: shipment refused by the intended consignee, physical address not found by TCS, or multiple failed delivery attempts.
ADDITIONAL
No account is necessary. You can simply book online using one of the available online payment methods. For more frequent shipping, other shipping tools such as ExpressShipper, ExpressManager or ExpressConnect – may be more suitable. Contact us if you need assistance choosing the right solution for your business.
When your shipment is delivered by the local post, you should go to your local post office within 7 days to submit a damage report.
Please send the damage report to your merchant or online shop. Your merchant or online shop will then claim the damaged or lost parcel with DHL.
Please understand that only the merchant or online shop can file a claim as they are the contract partner of DHL.
When an insured shipment is lost, Cargobudi is liable to pay the market value of the lost shipment. If the shipment is not insured, the liability of Cargobudi is limited as mentioned in our terms & conditions of carriage.
All claims for international/domestic shipments must be submitted in writing to Cargo Budi within thirty (30) days from the date that TCS accepted the shipment. Otherwise, Cargo Budi shall not be liable for the claims.
Commodity-wide insurance rates vary, ranging from 0.5% to 2% of declared value of the goods.
For domestic rates, use the ‘Rate Calculator’ on the homepage. Please note that the rates are subject to changes.
Cargo Budi provides delivery details for all domestic shipments. For international shipments we provide delivery status for major destinations only. For areas which are ‘on-forwarded’ through various means or delivered by a third-party, accurate delivery details cannot be provided.
Payment terms/options are available upon approval for your freight shipping account with us. We also do accept, Visa, MasterCard, Discover and AMEX.
Weight and size restrictions vary depending on the service and destination. Does your shipment exceed our standard limits? contact us for more information.
Moovit operates an ‘unknown shipper policy’ for first-time customers. If you are shipping with GFL for the first time, your parcel needs to be left open for inspection by our driver to ensure the content is acceptable for transport through the GFL network. All parcels may be subject to security screening. This may include the use of x-ray, explosive trace detection and other security screening methods. Please note that any shipment may be opened by government agencies (such as customs, border security, or police) while in the care of GFL. GFL has no control over these requests.
In case your shipment has not arrived within 10 days after the expected delivery time, please contact your merchant or online shop. The merchant or online shop as our contract partner can start an investigation for lost items.
Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. The merchant or online shop usually indicates the expected delivery time on its website. Delays of up to 10 days are unfortunately possible due to e.g. weather incidents, customs or operational backlogs.
Shipments must be custom cleared. Customs clearance processing times differ from country to country and cannot be influenced by DHL. For some countries, duties and taxes may be due. Customs may hold your shipment because they require more information. In this case, they will contact you.
Duties and taxes are consumption taxes. Customs duties are levied on certain goods purchased abroad. Value added taxes (VAT) are usually levied in the country where the purchased goods are consumed. Duties and taxes differ per country. Depending on country, duties and taxes are settled with the post office or the customs office. You can find more information about customs on the website of your local customs authority.